These terms and conditions are designed to provide you information on the services we provide and outline important conditions that apply to your using this service. Various third party vendors provide the Internet bill presentment and payment service. It is subject to the consumer banking regulatory protections described in Regulation E of the Electronic Fund Transfers Act. When you open your account with us, or any third party vendor acting on our behalf, you, and any person you authorize to perform functions on your account, agree to these terms and conditions.
1. Erroneous Instructions. If we receive a payment instruction authorized by you and the instruction is erroneous in any way, we shall have no obligation or liability for the error.
2. Transaction Limitations. Please be aware that certain types of bank accounts have limits on the numbers of transfers or withdrawals that may be made per month. Your bank may refuse transfers which would exceed such limits, so we recommend you check with your bank to determine what limitations are imposed on withdrawals from any account. If we are not able to debit the amount required to cover an authorized payment and any fees from your account, we will not be able to make the payment you have authorized, and will not be held liable for any costs, damages, etc., caused by the failure to make the payment. We have no obligation to try to debit an account for a specific payment more than once.
3. Authorized Users. If there are other authorized users on your service, or on your account(s), you hereby authorize each of them to use this service. Any signer on such accounts is authorized to make payments, even if your account otherwise requires two or more signatures for withdrawals.
4. Business Days. Our business days are Monday through Friday, excluding legal holidays.
5. Electronic Disclosures. We are required to provide you with certain disclosures and notices that are mandated by various laws and rules. You agree to receive all such disclosures electronically.
6. Confidentiality. We will never sell any personally identifiable information to a third party for marketing purposes without your consent. We will only disclose information to third parties about your account or the transfers or payments you make:
(a) where it is necessary for opening or maintaining your account, or for completing transfers or payments,
(b) if lawfully required or
(c) if you request or authorize it.
7. Your Liability. You agree to regularly and promptly review and verify all transactions either on our Internet page or through the monthly statements received from your bank or credit card issuer holding the account(s). Also, if your bank or credit card statement shows transactions by us that you did not authorize, contact your bank/card issuer.
8. Our Liability. If we do not complete a payment which you have authorized in a timely manner, in accordance with the terms and conditions herein, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for example, when:
1. Through no fault of ours, your account does not contain sufficient available funds for us to debit the account in the amount of the payment due.
2. The web site or other systems are not working properly.
3. Circumstances beyond our control (such as fire, flood, computer breakdown or problems with a telephone line) prevent or impede the transaction, despite reasonable precautions we have taken.
4. The funds in your account are subject to an uncollected funds hold, legal process or any other encumbrance or claim restricting transfers at the time we attempt to debit your account for an authorized payment(s).
5. The information you or your payees have supplied to us is incorrect, incomplete or not timely.
6. There may be other exceptions as well.
TERMS OF SERVICE
Welcome to the Auto-Owners Life Insurance Company web site (the "Web Site") and to Auto-Owners Life Insurance Company’s Online Services. Auto-Owners Life Insurance Company is willing to provide the Auto-Owners Life Insurance Company’s Online Services (the "Services") to you only upon your agreement that your access and use of the Services will be subject to the following Terms of Services ("TOS"). These TOS are an agreement between Auto-Owners Life Insurance Company ("Auto-Owners Life") and users of the Services ("you"). These terms may be revised without notice and become effective upon posting on this site and your use of the Web Site. These terms were last revised on March 29, 2019.
At the end of this agreement is the Consent Form for Consumers to Receive Electronic Disclosures. Consent to the terms and conditions includes consent to the Terms of Service.
Please read this entire document because it contains important information.
1. DEFINITIONS
The following defined terms are used in these Terms and Conditions:
"Payee" means the merchant or other entity to which you authorize a bill payment to be directed.
“Payee Account” means the billing account with the merchant or other entity to which you authorize a bill payment to be directed.
"Payment Instruction" means your instruction and authorization to Auto-Owners Life to make a bill payment to a Payee.
"Payment Account" means the bank account that you authorize us to debit by electronic funds transfer when you make your bill payment using account information from your personal checking or savings account.
"Payment Card" means the credit card or debit card that you instruct us to charge to pay your bill payment.
"Business Day" means Monday through Friday, excluding Federal Reserve holidays.
"Scheduled Payment Date" means the Business Day of your choice upon which we will attempt to complete your bill payment and initiate the appropriate debit to your Payment Account or Payment Card.
2. DESCRIPTION OF SERVICES
A. GENERAL SITE USAGE
The Services provide users with access to various on-line resources, including applications that allow you to view your bill. Unless explicitly stated otherwise, any new features that augment or enhance the current Services, including the release of new Services, shall be subject to these TOS. Upon your acceptance of these TOS by clicking on the "I Accept" button below, Auto-Owners Life grants you a personal, nonexclusive, nontransferable, license to access and use the Services, subject to these TOS, solely for your internal purposes. The forgoing license includes the specific rights to use the available applications and functionalities of the Services and to print information from the Services. Auto-Owners Life does, however, reserve the rights to, without notice: (a) modify, suspend or terminate operation of or access to the Services at any time for any reason; (b) modify or change the Services or its applicable operating policies at any time; and (c) interrupt the Services as necessary to perform routine and non-routine maintenance, error corrections, or other changes. Auto-Owners Life also reserves the right to modify these TOS at any time, in which case you will be provided notice that the TOS have been changed. Your continued use of the Services after your notification of the changed TOS constitutes your agreement to the changed TOS.
B. BILL PAYMENT SERVICE
When you initiate a Payment Instruction, you authorize Auto-Owners Life to charge your Payment Card or debit your Payment Account and remit funds to Auto-Owners Life on your behalf so that the funds arrive as close to the Business Day designated by you as is reasonably possible. While it is anticipated that most transactions will be processed on the day you choose, it is understood that due to circumstances beyond the control of Auto-Owners Life, some transactions may take a day or so longer to be credited to your Account.
If we are unable to obtain funds for a bill payment for any reason associated with your Payment Card or Payment Account (for example, there is not a sufficient balance available on your Payment Card or in your Payment Account to cover the transaction), then we will not be able to complete your bill payment transaction. If there is a problem in processing your Payment Instruction, Auto-Owners Life may attempt to contact you, using the telephone number you have provided.
If Auto-Owners Life makes a bill payment to your Account but is unable to obtain funds for that payment from your Payment Card or Payment Account, you agree that your bill payment will be reversed.
You further agree that by accepting these terms of service, you also authorize our Customer Service Representatives to receive and process single and/or recurring payments Instructions from you over the telephone.
3. OUR LIABILITY FOR FAILURE TO COMPLETE TRANSACTIONS
Auto-Owners Life will use commercially reasonable efforts to process your bill payments in accordance with your Payment Instructions. However, Auto-Owners Life shall incur no liability if a bill payment is not made in a timely manner or if it is unable to complete any payments initiated by you through the Bill Payment Service because of the existence of any one or more of the following circumstances:
4. USER NAMES AND PASSWORDS
During the registration process for the Services, a User Name and Password (collectively, "Authentication Materials") will be established for your use in accessing the Services. The Authentication Materials are intended for your use only. You agree: (a) not to disclose such Authentication Materials to any third party, (b) to take reasonable care to protect such Authentication Materials from inadvertent disclosure to third parties, and (c) to immediately notify Auto-Owners Life of any loss or unauthorized use of such Authentication Materials. You agree that you will be responsible all actions taken using your Authentication Materials.
5. YOUR REPRESENTATIONS.
You hereby represent to Auto-Owners Life and agree that:
a. any and all information that you provide to the us through the Services or Web Site will be accurate and complete;
b. you will not use the Services to access information about any account unless you have authority to do so by the person or company whose account you are accessing;
c. you will not provide any information to us through the Web Site or Services, including account information, unless you have the authority to provide such information to us;
d. you will not use the Web Site or the Services for any illegal or improper purposes;
e. you will not use:
i. use any robot, spider, other automatic device to monitor or copy portions of the Web Site or Services or the content contained therein without Auto-Owners Life’s prior written permission,or
ii. any device, software or routine to interfere or attempt to interfere with the proper working of the Web Site or Services;
f. you will not download, reproduce, duplicate, copy or otherwise exploit any portion of the Web Site or Services for the purpose of sale, resale, or making other commercial use thereof, and
g. Auto-Owners Life may send you electronic correspondence describing changes to the Services and these TOS.
6. RELIANCE ON THE INFORMATION FROM THE SERVICES
While we exercise reasonable efforts to ensure the accuracy of information on our Web Site and accessible through the Services, you acknowledge and agree that your use of the Web Site or Services, and your reliance upon any data or information accessed using the Web Site or Services, is at your own risk. You agree to make and rely on your own independent investigation of the completeness, accuracy and suitability of any information, data, or analytical product available on the Web Site or Services before reliance thereon.
7. WARRANTY DISCLAIMERS
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES AND THE AUTO-OWNERS LIFE WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND THAT USE OF THE SERVICES OR THE WEB SITE IS AT YOUR SOLE RISK. AUTO-OWNERS LIFE MAKES NO WARRANTY WHATSOEVER ABOUT THE SERVICES, ITS WEB SITE, THE OPERATION OR AVAILABILITY OF EITHER, THE ACCURACY OF INFORMATION PROVIDED ON OR THROUGH THE SERVICES OR WEB SITE, OR THE SECURITY OF THE SERVICES OR WEB SITE. MOREOVER, AUTO-OWNERS LIFE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND REGARDING THE WEB SITE AND THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. AUTO-OWNERS LIFE MAKES NO WARRANTY THAT (A) THE WEB SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, (B) ACCESS TO THE WEB SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) TRANSMISSION OF DATA TO AND FROM THE WEB SITE OR SERVICES WILL BE TIMELY OR ERROR-FREE, OR (D) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEB SITE OR SERVICES WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT NEITHER AUTO-OWNERS LIFE NOR ITS AFFILIATES ENDORSE OR ARE RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION, OPINION, ADVICE OR STATEMENT ON THE SERVICES OR THIS WEB SITE.
8. LIMITATIONS OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT AUTO-OWNERS LIFE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF AUTO-OWNERS LIFE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE WEB SITE OR SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEB SITE OR SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEB SITE OR SERVICES; OR (E) ANY OTHER MATTER RELATING TO THE WEB SITE OR SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF THIS SECTION MAY NOT APPLY TO YOU.
In the absence of any of the exclusions set forth above, it shall be Auto-Owners Life responsibility to correct any transactions not completed in accordance with your Payment Instructions. In the event that Auto-Owners Life is unable to correct the transaction, we shall refund the amount of funds received from you and this refund shall constitute your sole remedy. In no event shall Auto-Owners Life liability to you ever exceed the amount of funds that we receive from your Payment Account or Payment Card for a bill payment. THE FOREGOING SHALL CONSTITUTE AUTO-OWNERS LIFE ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL AUTO-OWNERS LIFE BE LIABLE FOR ANY OTHER LOSS, INJURY, OR DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF YOUR USE OF THE BILL PAYMENT SERVICE. EXCEPT AS OTHERWISE EXPLICITLY SET FORTH HEREIN, WE SPECIFICALLY DISCLAIM AND YOU UNDERSTAND THAT WE MAKE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED AND THE SAME ARE HEREBY EXCLUDED FROM THESE TERMS AND CONDITIONS AND ALL TRANSACTIONS CONTEMPLATED HEREBY.
9. INDEMNITY
You agree to indemnify, defend and hold Auto-Owners Life, and its subsidiaries, affiliates, officers, members, agents or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of information you submit, post to or transmit through the Services, your use of the Services, your connection to the Services, your violation of these TOS, or your violation of any rights of another.
10. SUBMISSIONS
Comments, suggestions and questions about the Web Site or Services are welcomed. Auto-Owners Life does not, however, desire that you send, post or upload any information that is confidential or proprietary to you or to any other person or company. By submitting comments, messages, suggestions, ideas, concepts or other information (collectively, "Materials") to Auto-Owners Life, you thereby (a) represent and warrant that such information is not confidential or proprietary to your or to any other person and (b) grant Auto-Owners Life and its affiliates an irrevocable, perpetual, royalty-free, non-exclusive, unrestricted, worldwide license to: use, copy, publish, transmit, perform and display the Materials for any purpose; create derivative works from such Materials; and implement and use the Materials and any suggestions, concepts or ideas contained therein without compensation to you. Furthermore, you agree that Auto-Owners Life is not responsible for the confidentiality of the Materials that you send through the Web Site or the Services.
11. LINKS
As a service to you and for your convenience, the Web Site and Services may include many links to web site operated by third parties. By providing links to third party web sites, Auto-Owners Life is not endorsing or sponsoring such third parties or their web sites. You agree that Auto-Owners Life is not responsible for the availability of or content on any web sites operated by third parties that may be accessible through the Services or linked to this Web Site.
12. TRADEMARKS, COPYRIGHTS & RESTRICTIONS
All materials available through the Web Site or Services, including, but not limited to, text, images, illustrations, audio clips, video clips and other data, are protected by copyrights which are owned or licensed by Auto-Owners Life. Except for the limited license granted above, you may not reproduce, perform, create derivative works from, republish, transmit, or distribute in any way whatsoever any materials from the Web Site or Services, or any other web site owned or operated by Auto-Owners Life, without the prior written permission of Auto-Owners Life.
13. MODIFICATION AND TERMINATION
Auto-Owners Life reserves the right at any time to modify or discontinue, temporarily or permanently, the Web Site or Services (or any part thereof) with or without notice. You agree that Auto-Owners Life shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Web Site or Services. You agree that Auto-Owners Life, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Services, and remove and discard any content within the Services, for any reason, including, without limitation, for lack of use or if Auto-Owners Life believes that you have violated or acted inconsistently with the letter or spirit of these TOS. You agree that any termination of your access to the Services under any provision of this TOS may be effected without prior notice, and acknowledge and agree that Auto-Owners Life may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Further, you agree that Auto-Owners Life shall not be liable to you or any third party for any termination of your access to the Services.
14. GOVERNING LAW/ARBITRATION
Use of the Web Site or Services and these TOS shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to the choice of law provisions thereof. Any dispute or claim relating to or arising out of or in connection with use of the Web Site, Services or these TOS shall be finally settled by binding arbitration in Lansing, Michigan using the then current rules and procedures of the American Arbitration Association by one (1) arbitrator appointed by the American Arbitration Association. The arbitrator shall apply the law of the State of Michigan, without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties agree that, any provision of applicable law notwithstanding, they will not request, and the arbitrator shall have no authority to award punitive or exemplary damages against any party.
15. COMPLETE AGREEMENT/SEVERABILITY/NO THIRD PARTY BENEFICIARIES
These TOS and any agreements governing use of specific portions of the Services constitute the entire understanding between you and Auto-Owners Life with respect to the Services and your use thereof, superseding all prior written and oral communications and understandings. If any provision or portion of these TOS is not given legal effect by a court of competent jurisdiction, such provision or portion shall drop out of the TOS and the remaining provisions and portions of the TOS shall be construed and enforced. These TOS shall not be interpreted or construed to confer any rights or remedies upon any third parties.
16. CONSENT FORM FOR CONSUMERS TO RECEIVE ELECTRONIC DISCLOSURES.
Important information can be furnished to you electronically. You have the option to receive your account disclosures, electronic payment disclosures, including single payment or recurring payment authorization, payment program disclosures and, if applicable, Privacy Policy disclosures, and any amendment or other disclosures related thereto (collectively “Communications”) electronically rather than on paper. So that we may facilitate this request, you agree that we shall electronically provide to you disclosures and information related to your account. You must have the ability to print or download the information. By consenting to receive information electronically, you will not have the ability to receive the information in paper form, except as noted below. Please read the following important information about online Communications before you decide:
a. Disclosures available electronically. By submitting this consent form, you may receive one or more of the following disclosures electronically:
i. Account agreements, schedule of service charges and fees, fee notices including late or returned fees, account disclosures
ii. Electronic payment disclosures, including single payment or recurring payment authorization and, if applicable, payment programdisclosures
iii. Consumer Information Privacy Principles
iv. Other information related to your account
b. The above disclosures shall collectively be referred to as “Communications” that we may send to you electronically. All Communications in electronic format from us to you will be considered “in Writing.” You should print or download, for your records, a copy of this Disclosure and any other Communication that is important to you.
c. WITHDRAWAL OF CONSENT. You may withdraw this consent at any time after submission by calling us at: 1-800-346-0346. If you withdraw your consent to obtain electronic disclosures then paper copies of the Communications will be provided to you.
d. UPDATING ELECTRONIC INFORMATION. To update your electronic address you may contact us at 1-800-346-0346. You agree to promptly notify us, when you change your email or other electronic address. It is your responsibility to provide us with a true, accurate and complete email address, contact information and any other information needed to contact you electronically. At our option, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications.
e. SYSTEM REQUIREMENTS. To receive the requested disclosures electronically, you will need:
i. Connection to the Internet and an active email address along with a computer and an operating system capable of supporting the items listed in 2 and 3.
1. Microsoft Internet Explorer 8 or higher
2. Safari 5 or higher
3. Chrome 23 or higher
4. Firefox 17 or higher
ii. Access to a printer or the ability to download information (which will require sufficient hard-drive space) in order to keep copies for your records. You will also need a current or recent version of a program that accurately reads and displays PDF files (such as Adobe Acrobat Reader). If we change hardware or software requirements, we will post the current hardware and software requirements on this website.
f. If you consent to Communications being provided to you electronically, but still desire a copy of the Communications to be provided to you in a paper form please contact us at 1-800-346-0346. We may charge you a reasonable service charge for the delivery of paper copies of any Communication provided to your electronically.
By providing your consent at the end of this agreement, you give your affirmative consent to Auto-Owners Life to provide electronic Communications to you, as described in this form. You further affirm and confirm that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have provided, or will provide to us a current valid email account, to which, we may send you electronic Communications. By obtaining electronic delivery of Communications, you confirm that you are authorized to, and do, consent on behalf of all the other account owners, authorized signers, authorized representatives, delegates identified with your Auto-Owners Life accounts.