Thank you for choosing VIA Appliance Repair! Please note that the service call charge includes the full diagnosis of your unit and is non-refundable. Payment for parts is required prior to their order, so part arrival will be delayed if payment is not received. Our office will call the number(s) on file once all parts are paid for and have estimated arrival dates so that the installation appointment can be pre-scheduled. If you have any questions, please call us at 410-451-4104.